Privacy Policy

Seller accounts: your phone number or email (used to sign in), your store's name, address, and business details you add in settings, and the catalog, billing, khata, and rewards data you create while running your shop.

Customers of stores: when a customer places an order or booking on a seller's storefront, we collect the name, phone number, and email they enter so the order can reach the seller and status updates can reach the customer. Sellers may also record customer details (for khata or rewards) — that data belongs to the seller's business.

Payments: subscription payments are processed by Razorpay. We receive payment status and reference IDs, never your card or bank credentials.

To run the product: sign you in, show your dashboard, deliver orders to sellers, send order verification codes and status emails, send app notifications sellers opted into, and activate paid plans. We do not sell your data or use it for third-party advertising.

Data is stored with our infrastructure providers Supabase (database, Mumbai region) and Vercel (hosting). We also use Razorpay for subscription payments, Resend for transactional email, Google for optional Google sign-in, and Expo for app push notifications. Each provider receives only what it needs to do its job.

We use cookies only to keep you signed in and remember basic preferences (like your language and active store). We do not use advertising or cross-site tracking cookies.

We keep your data while your account is active. Billing and invoice records may be retained longer where tax law requires it. To delete your account and its data, write to support@velugu.shop from your registered email or phone and we will action it within a reasonable time.

Customer details a seller records (khata balances, phone numbers, order history) are controlled by that seller's business. Sellers must use them only to serve their customers and must honour customer requests to correct or delete their information.

You can ask us what personal data we hold about you, ask us to correct it, or ask us to delete it, as provided under applicable Indian data protection law. For any such request — or any privacy complaint — write to our Grievance Officer at support@velugu.shop with the subject “Privacy”. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

If we change this policy, the new version appears here with an updated date. For any privacy question or request, contact support@velugu.shop.