Refund & Cancellation Policy

Velugu's paid plans (see Pricing) are billed once for a full year through Razorpay. Plans do not auto-renew — we never charge you again without you choosing to renew, so there is nothing to cancel mid-year.

If you upgraded by mistake or the plan is not working out, write to support@velugu.shop within 7 days of payment and we will refund the full amount. Approved refunds are made to the original payment method, normally within 5–7 business days of approval (bank timelines can add a few days).

After 7 days, the yearly fee is non-refundable, but your plan stays active until its expiry date and simply lapses to the free plan afterwards.

If money was debited but your plan did not activate, the payment usually reverses automatically through Razorpay within a few business days. If your plan is still not active or the amount has not returned within 7 days, contact support@velugu.shop with your payment reference and we will resolve it.

Products and services you buy from an individual store on Velugu (for example yourshop.velugu.shop) are sold by that store, and you pay that seller directly. Refunds, replacements, and cancellations for those orders are handled by the seller under their own policy — please contact the store first. If you cannot reach a seller, write to support@velugu.shop and we will help connect you.

For any refund or cancellation request, email support@velugu.shop with the phone number or email your account is registered with and, for payment issues, the Razorpay order or payment ID shown on your Plan & Subscription page.