Terms & Conditions

You sign in with your phone number, email, or Google account. You are responsible for keeping your sign-in method secure and for all activity that happens under your account. You must be at least 18 years old and legally able to run a business to register a store. Information you give us about your business must be accurate and kept up to date.

Everything you publish on your storefront — product names, photos, prices, and descriptions — belongs to you, and you are responsible for it. You confirm that your listings are accurate, that you have the right to sell what you list and to use the photos and text you upload, and that your products and services comply with applicable law.

So that the platform can work, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display your content — solely to operate, display, back up, and improve the service (for example, showing your products on your storefront and in your dashboard). This licence ends when you delete the content or close your account, except for copies kept in routine backups or where law requires retention.

You are responsible for your own tax compliance, including issuing GST invoices to your customers where the law requires it. If you send us suggestions or feedback, we may use them to improve Velugu without any obligation to you.

Orders placed on your storefront are a transaction between you and your customer. Velugu passes the order to you but is not a party to the sale — pricing, fulfilment, delivery, quality, warranties, and any refunds for those orders are between you and your customer. Payments your customers make to you (for example by UPI) go directly to you; Velugu does not collect or hold money on your behalf.

Velugu offers a free plan and paid yearly plans, described on our Pricing page. Paid plans are billed once for a full year through our payment partner Razorpay and do not auto-renew. Plan prices are as shown at checkout and include applicable taxes unless stated otherwise there. We may change plan prices or limits prospectively — changes never affect a year you have already paid for. Cancellations and refunds are governed by our Refund Policy. If a paid plan expires, your store remains on the free plan with its limits.

You agree not to misuse the platform — including attempting to access other sellers' data, probing or disrupting the service, scraping it, sending spam or misleading messages to customers, or using Velugu for any unlawful or deceptive purpose.

You may not use Velugu to sell or promote anything illegal or that requires a licence you do not hold — including counterfeit or stolen goods, narcotics and psychotropic substances, weapons and explosives, wildlife products, pornographic content, tobacco or alcohol where sale is restricted, prescription medicines without authorisation, lotteries or gambling, or financial schemes that violate law. We may remove listings and suspend or terminate accounts that violate this section.

Parts of the service rely on third parties — for example Razorpay for subscription payments, Google for optional sign-in, and email/notification providers. Their services are governed by their own terms, and we are not responsible for a third-party service being unavailable or for its acts or omissions. Any tool you connect to your store yourself is your responsibility.

The Velugu software, design, templates, and brand remain our property (or that of our licensors). We grant you a limited, non-exclusive, non-transferable right to use the platform to run your store while your account is in good standing. You may not copy, modify, resell, or reverse-engineer the platform, or use our brand without written permission. We may add, change, or remove features as the product evolves.

We work to keep Velugu available and your data safe, but the service is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted or error-free, and we recommend you keep your own records of critical business information.

To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the subscription fees you paid to us in the 12 months before the claim. We are not liable for indirect or consequential losses such as lost profits, lost business, or loss of goodwill, nor for disputes between you and your customers.

You agree to indemnify and hold Velugu, its directors, and employees harmless from claims, losses, and expenses (including reasonable legal fees) arising out of your breach of these terms, your violation of law, the products or services you sell, or a dispute between you and your customer.

You can stop using Velugu and close your account at any time. We may suspend or close accounts that break these terms or the law, and we will tell you why unless the law prevents it. Fees already paid remain governed by the Refund Policy.

On closure, your storefront goes offline and your right to use the platform ends. Export any data you need before closing; after closure we delete or anonymise your data in line with our Privacy Policy, except records we must keep under tax or other law. Sections that by their nature should survive (including fees owed, indemnity, limitation of liability, and governing law) survive termination.

If you have a complaint about the platform or about content on it, write to our Grievance Officer at support@velugu.shop with the subject “Grievance”. In line with the Information Technology Rules, 2021, we acknowledge complaints within 24 hours and aim to resolve them within 15 days of receipt.

These terms are governed by the laws of India, and the courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute.

We are not liable for delay or failure caused by events beyond our reasonable control (such as outages of infrastructure providers, natural disasters, or government action). You may not assign these terms without our consent; we may assign them as part of a corporate reorganisation or sale. If any provision is held unenforceable, the rest remain in effect, and our not enforcing a provision is not a waiver of it. These terms, the Privacy Policy, and the Refund Policy are the entire agreement between us about the service. We send notices to the email or phone number on your account.

We may update these terms as the product grows; the latest version always lives on this page with its date, and we will notify you of material changes. For any question about these terms, write to support@velugu.shop.